We Come to You to
Service Your Needs
Services
Education Technology
Computer Diagnostics
Computer Upgrades
Computer Repairs
Virus Removal
Data Recovery
Cell Phone Repairs
Computer Maintenance
E-Waste Removal
Technology Training
Computer Diagnotics
Computer Upgrades
Computer Repairs
Virus Removal
Data Recovery
Cell Phone Repairs
Computer Maintenance
E-waste Removal
Our Process
Our Process
Gathering Information: The service representative asks questions to gather information about the problem. These might include the make and model of the computer, the operating system it's running, when the problem first started, and what symptoms the computer is displaying.
Pre-diagnosis: Based on the provided information, the representative might give a preliminary. diagnosis and a potential solution.
Documentation: The service representative documents the problem and customers information in a ticket or case management system. This documentation allows for the service to be tracked. managed, and folowed up on.
Formal Intake: If the problem can't be solved over the phone of ema, the customer is instructed to bring their computer to the service center or schedule a device pick-up time. The sevice representative informs the customer about any intial inspection fees or other charges. At this stage, the customer is usualy given an intake for to fill out, detailing their contact information the make and model of heir computer, and a detailed description of the problem.
Gathering Information: The service representative asks questions to gather information about the problem. These might include the make and model of the computer, the operating system it's running, when the problem first started, and what symptoms the computer is displaying.
Pre-diagnosis: Based on the provided information, the representative might give a preliminary. diagnosis and a potential solution.
Documentation: The service representative documents the problem and customers information in a ticket or case management system. This documentation allows for the service to be tracked. managed, and folowed up on.
Formal Intake: If the problem can't be solved over the phone of ema, the customer is instructed to bring their computer to the service center or schedule a device pick-up time. The sevice representative informs the customer about any intial inspection fees or other charges. At this stage, the customer is usualy given an intake for to fill out, detailing their contact information the make and model of heir computer, and a detailed description of the problem.
Physical Inspection: Upon receiving the computer, the service center performs a physical inspection and possibly some diagnostic tests. The device is tagged, and an intial assessment is6. made.
Cost Estimate and Customer Approval: Based on the diagnostics, the service center provides the customer with an estimate for the repair If the cost exceeds a certain limit or if major work is needed, the service center seeks approval from the customer before proceeding.
Repair Work: Once approval is received, the repair work begins. This could involve replacing components, instaling software, or other tasks.
Communication and Delivery: After the repair is completed, the customer is informed about the completed work, any changes made to the system, and the final cost. The service center then arranges for the customer to pick up their device of to have it delivered to them.
Physical Inspection: Upon receiving the computer, the service center performs a physical inspection and possibly some diagnostic tests. The device is tagged, and an intial assessment is6. made.
Cost Estimate and Customer Approval: Based on the diagnostics, the service center provides the customer with an estimate for the repair If the cost exceeds a certain limit or if major work is needed, the service center seeks approval from the customer before proceeding.
Repair Work: Once approval is received, the repair work begins. This could involve replacing components, instaling software, or other tasks.
Communication and Delivery: After the repair is completed, the customer is informed about the completed work, any changes made to the system, and the final cost. The service center then arranges for the customer to pick up their device of to have it delivered to them.
Founded by Gregory J. Miller in 2021, Northbound Tech Support is a Philadelphia-based IT services company dedicated to helping individuals, small businesses, educational institutions, and enterprises navigate the ever-evolving world of technology. With a mission to deliver reliable, innovative, and people-focused tech support, we provide solutions that empower our clients and streamline operations.
About Gregory J. Miller
Founder & CEO, Northbound Tech Support
Gregory J. Miller’s journey into the world of technology began with a passion for solving problems and a deep desire to help others understand the tools that power our modern lives. A native of Philadelphia, Gregory started his IT career in 2017, gaining hands-on experience through a technology apprenticeship with the School District of Philadelphia and the Urban Technology Project. During this time, he supported students and staff at Harambee Institute of Science and Technology Charter School, where he saw firsthand how access to reliable tech support and education could change outcomes for both individuals and institutions.
After years of working in various roles — from frontline IT support to system maintenance and infrastructure troubleshooting — Gregory noticed a recurring theme: many people and small businesses were underserved when it came to tech support. They needed not only quick fixes but also long-term solutions, education, and trust. He realized that traditional IT services were often transactional and impersonal, leaving people frustrated and disconnected from their own technology.
In 2021, Gregory founded
Northbound Tech Support
with a clear mission: to deliver people-focused, reliable, and forward-thinking tech solutions. His goal was to create a company that not only repairs devices but also empowers users, supports businesses, and bridges the digital divide in his community and beyond.
Northbound is more than just a service provider — it’s a partner. Under Gregory’s leadership, the company has expanded beyond break-fix repair to include managed IT services, job placement assistance, e-waste recycling, and plans for technology training and electric vehicle (EV) tech services. Every service is grounded in Gregory’s belief that
technology should serve people — not the other way around
.
Today, Gregory continues to lead Northbound with the same values that inspired its founding: empathy, excellence, and a commitment to helping others move forward, no matter where they’re starting from.
Contact Us
Fill out this form to contact us with any questions you may have. We try to always respond within 1 business day.
2929 Walnut Street, Philadelphia, PA 19104, Suite:Level 28
Company Phone: (215) 398-9053
Email: support@techsupportnb.com
I agree to receive notifications & promotional messages from Northbound Tech Support.
FAQ
Do I need an appointment to bring in my computer for repair?
Yes, appointments are required.
What do I need to bring with me when dropping off my computer?
For desktop computers, all you need to bring in is the tower and any CD's you can find that belong to it (cables, monitors, keyboards, and mice are not needed).
For laptops, please be sure to bring in the charger as well as any CD's you can find. We do not need your laptop case.
Depending on the issue, we require passcode credentials to access the device.
Also, if you are having a problem with a specific device (e.g.,. your computer speakers aren't working) please bring in that device.
How much do you charge to look at my computer and tell me what's wrong with it?
Device diagnostics are $50. We offer a 10% discount for seniors. Once a diagnostic is performed, we require a 50% deposit on repairs to begin service.
Do you serve businesses?
Yes, of course! We can provide maintenance on your current workstations. We use a third-party vendor for networking.
Do you service Macs?
Yes, we work on Mac Laptops and Desktops for both hardware and software issues.
Do you service iPods, iPads, and other tablets?
Yes, we can repair broken screens, face ID, and touch ID for iPads and other tablets.
Do you service laptops?
Yes, we are a full-service laptop repair center. We can fix your laptop power jack if it is loose, replace dead laptop screens, replace broken hinges, or order any parts (ex. Batteries, chargers, etc.) you may need.
Do you make house calls?
Yes, of course. We are a mobile repair service that will come to you to service your technology needs.
How long will it take to get my computer back?
It depends on the issue (and how busy we are) but most repairs are done within 3-5 business days and sometimes even sooner! Advanced hardware repairs or repairs that require custom-ordered parts can take longer depending on the severity of the issue. We take pride in having an extremely fast turnaround and in many cases we have fixed our customers' computers on the spot for them. All of our repairs are done “in-house” to ensure the fastest turnaround time possible.
If I need my job completed right away, is that possible?
We operate on a “first come first serve” basis. If your issue requires immediate attention we offer Emergency Rush Service for an additional fee. This service lets you “cut the line” and we work to fix your computer immediately.
I'm interested in getting a website made, what do I need to do?
We work with a third-party vendor to create websites.
I'm not exactly sure what is wrong with my computer, can you still help me if I can't explain the issue?
Sure! When we pick up your computer, we run a diagnostic to determine any issues.
If I can't be without a computer while mine is being fixed, can you offer me a rental?
Yes, we offer rental computers at an additional cost.
Do you have parts for sale?
Yes, we stock a lot of parts that are needed for most of the repairs we do. Give us a call, we might just have what you’re looking for.
I accidentally deleted some important files, is there any way to get them back?
Yes, in many cases we can recover deleted data, and if we can’t we can refer you to a data recovery specialist. If you are in this predicament, we recommend you stop using the computer immediately. The more you use the computer after you delete the files the more difficult it becomes and the less likely we can achieve the results you desire.
I am not the most computer-literate person, do you offer to tutor?
Yes, we offer one on one tutoring on a select number of topics. Let us know what you are interested in learning and we can create a curriculum for you.
Do I need an appointment to bring in my computer for repair?
Yes, appointments are required.
How much do you charge to look at my computer and tell what’s wrong with it?
Device diagnostics are $50. We offer a 10% discount for seniors. Once a diagnostic is performed, we require a 50% deposit on repairs to begin service.
Do you service Macs?
Yes, we work on Mac Laptops and Desktops for both hardware and software issues.
Do you service laptops?
Yes, we are a full service laptop repair center. We can fix your laptop power jack if it is loose, replace dead laptop screens, and replace broken hinges, or order any parts (ex. Batteries, chargers, etc.) you may need.
How long will it take to get my computer back?
It depends on the issue (and how busy we are) but most repairs are done within 3-5 business days and sometimes even sooner! Advanced hardware repairs or repairs that require custom ordered parts can take longer depending on the severity of the issue. We take pride in having extremely fast turnaround and in many cases we have fixed our customers' computers on the spot for them. All of our repairs are done “in house” to ensure the fastest turnaround time possible.
I’m interested in getting a website made, what do I need to do?
We work with a third party vendor to create websites.
If I can't be without a computer while mine is being fixed, can you offer me a rental?
Yes, we offer rental computers at an additional cost.
I accidentally deleted some important files, is there any way to get them back?
Yes, in many cases we can recover deleted data, and if we can’t we can refer you to a data recovery specialist. If you are in this predicament, we recommend you stop using the computer immediately. The more you use the computer after you delete the files the more difficult it becomes and less likely we can achieve the results you desire.
What do I need to bring with me when dropping off my computer?
For desktop computers, all you need to bring in is the tower and any CD's you can find that belong to it (cables, monitors, keyboards, and mice are not needed).
For laptops, please be sure to bring in the charger as well as any CD's you can find. We do not need your laptop case
Depending on the issue, we require passcode credentials to access the device.
Also, if you are having a problem with a specific device (e.g.,. your computer speakers aren't working) please bring in that device.
Do you serve businesses?
Yes, of course! We can provide maintenance on your current workstations. We use a third-party vendor for networking
Do you service iPods, iPads, and other tablets?
Yes, we can repair broken screens, face ID, and touch ID for iPads and other tablets.
Do you make house calls?
Yes, of course. We are a mobile repair service that will come to you to service your technology needs.
If I need my job completed right away, is that possible?
We operate on a “first come first serve” basis. If your issue requires immediate attention we offer Emergency Rush Service for an additional fee. This service lets you “cut the line” and we work to fix your computer immediately.
I’m not exactly sure what is wrong with my computer, can you still help me if I can’t explain the issue?
Sure! When we pick up your computer, we run a diagnostic to determine any issues.
Do you have parts for sale?
Yes, we stock a lot of parts that are needed for most of the repairs we do. Give us a call, we might just have what you’re looking for.
I am not the most computer literate person, do you offer tutoring?
Yes, we offer one on one tutoring on a select number of topics. Let us know what you are interested in learning and we can create a curriculum for you.
